Customer Service FLEX Programmes

Call Centre Sales Techniques

Increasing sales in a call centre can provide an outlet to help companies meet sales quotas and drive sales effectiveness. This programme is designed to help individuals who work in a front line telephone sales capacity to understand the importance of adopting a ‘best practice’ approach to customer care and sales. The skills gained from this programme can help to increase sales, reduce complaints and improve encouragement of repeat business. Reference code: FLEX-CS-001

Call Centre Telephone Techniques

More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. It is essential that all employees represent their organisation in a professional and friendly way. Clear and effective communication is essential to ensure that the business is not lost. This programme is designed to help individuals who work in a front line telephone communication capacity to understand the importance of adopting a ‘best practice’ approach to customer care. The skills gained from this programme can help to reduce complaints and improve the encouragement of repeat business.                 Reference code: FLEX-CS-002

Customer Care

Customer care is at the heart of all successful companies. It can help you develop a loyal customer base and improve relationships with your customers. This programme is designed to help staff develop a consistent ‘best practice’ approach to customer care, to develop the skills to reduce complaints and achieve repeat business. It also encourages individuals to become ambassadors for their organisation. Reference code: FLEX-CS-003

Customer Service and Sales

Almost anyone dealing direct with customers can be described as a customer service and/or sales representative. This programme is designed to help staff members who work in a front line sales capacity to understand the importance of adopting a ‘best practice’ approach to customer care and sales. The skills gained from this programme can help to increase sales, reduce complaints and improve encouragement of repeat business. Reference code: FLEX-CS-004