Customer Services

What’s involved?

An Apprenticeship in Customer Service is designed to cover a wide range of customer facing roles within private, public, and non-profit sectors. These include Customer Service Agents, Customer Service Officers, Customer Relations Officers, Retail Assistants.

Customer Service is essential for any business as it ensures that the customer’s experience is positive and that they continue using the product or service offered. Customer Service Apprentices usually work at the front line of business operations, dealing with customers face-to-face or using telecommunications to provide them with support, advice and guidance or dealing with complaints.

What will be gained?

Completing an Apprenticeship in Customer Service will provide you with a wealth of transferable skills that can be used in virtually any industry, role or business, leaving your options for career progression wide open.

[Click here for an application form]